Well, time really flies; this will be last entry I am writing for my communication blog before it will be graded by my lecturer. No worries, I am not closing down this blog after it is graded for the module. In fact, I hope to transform this to a place where all my friends can gather and share their views about the topic that I will be posting on this blog on a fortnightly basis.

So let’s continue on with today’s topic which is about communicating in an organization. I presume that all of you have at least some working experiences right? No matter how little it was, you will bound to gain some experiences from it.

Well for me, I had been in various jobs before and had experience different kinds of communication styles before. The first style that I had encountered when I was working as a promoter for aromatherapy products, it was very simple. Simple in the sense that I report directly to my boss to report sales figures and also to liaise directly with her for my pay!

Next will be when I am working at a call centre that deals with payment for bills and fines etc, the communication get a bit more complex. As we do not really talk to our supervisor directly, we escalate the dispute cases we took from customer by paper escalation, which means we will need to note down the case into the template on the paper and pass it to our supervisor. The only time we talk to the supervisor is when we want to check on the progress of the case and also eating lunch together. The relationship between the supervisor and the co-workers is still considered good as they are still able to communicate with each other.

Lastly, I will be discussing my current job. As it is quite a big organization, the hierarchy system in this company is much more difficult to manage. As there is always a standard template where one will need to follow. Take for example, if customer request to speak to the overall in charge of the department, you cannot transfer the phone call directly to the in charge. What you need to do is to pass the case to your team leader, if the team leader cannot resolve the case; it will be passed on to their supervisor. But if the supervisor cannot solve the problem then they will take down customer’s contact and email them to the overall in charge of the department to give customer a callback.

Among these 3 styles, the one that I like most is the simplest one in which I report directly to the boss. Well it is because, when you communicate with each other directly, you can minimize the chance of unnecessary misunderstands and conflicts.

Desserts, I believe is the best friend for most girls. Especially those petite and dainty desserts, they are a killer to most girls. Was walking around the Central the other day with my dearies while waiting for our dear Paul to arrive, I came across this shop that sells handmade chocolates, macarons and patisserie. The shop itself was very girlish looking with pink and white tones decorating it. The things that they sell was super cute and attractive that my ‘penguins’ and me decided to go in and take a look at it.

While looking, we found a gift box that has a mixture of handmade chocolates, macarons and patisserie. We decided to purchase it and served it as a ‘birthday cake’ for James birthday. While paying at the counter, I saw their post card advertisement. It was sweet and interesting as they show all the pictures of their products on the card itself. For the macarons, they had also stated what are the flavors they have. For a postcard advertisement, I find that it is not as fragile as a flyer, thus one will be able to pass it around to their friends and family who are interested in this.

Currently, this kind of desserts is more popular with the younger generations. I think that it is mainly because of the difference in the culture of the older and the younger generations. For the older generations, they will only spend on food that will fill up their stomachs as that find that it is not necessary for them to spend money on unnecessary things. But for my generation, we believe in quality of life, we think that, sometimes we need to pamper ourselves. So this will be the time when we will treat ourselves to restaurants and those petite and dainty desserts. That is why most of the customers I observed in this shop are working young adults.If yo are interested, you can also go to their website to look at the products.

Words & Pictures by: Zhi Ning